This is an example of a balanced scorecard tied to an organization’s core values. The matrix illustrates how each core value has at least one performance measure. (1 page)

Join the LRI Newsletter to receive free tools and expertise to improve your business.

A Balanced Scorecard Tied to Core Values

Core Value: Reliability

Goal Statement:

Provide timely, accurate, and cost effective products and services the first time, every time.

Performance Measures:

• Percentage of individuals who receive products, benefits and services without adjustment.
• Percentage of individuals who receive products, benefits and services without manual intervention.

Related Strategies:

• Improve the quality of the data coming into the system.
• Improve the quality of the data residing in the system.

Purchase this tool to see the full example of a balanced scorecard.