In a difficult conversation, the only thing you truly have control over is yourself. The better you are at managing yourself, the more effective you will be in communicating and dealing with conflict. The following strategies offer ideas for addressing your end of the communication two-way street.

Conflict and the resistance that accompanies conflict are a normal part of human interaction. Although it is normal, it may not be easy. This is because most of us have been trained to deliver information but have not been trained to deal with resistance to that information. Similarly, many of us view conflict or resistance as a negative behavior against us and thus take it personally. The key is to gain an understanding of conflict and how to navigate it.

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