Effective meeting leaders—or facilitators—organize the conversations that other people have. They guide the conversation by defining the desired outcomes, deciding the sequence of topics, ensuring that everyone’s voice is heard, asking relevant questions, limiting non-productive communication, and summarizing the conclusions reached. Conflict and the resistance that accompanies conflict are a normal part of human interaction. Although it is normal, it may not be easy. This is because most of us have been trained to deliver information but have not been trained to deal with resistance to that information. Similarly, many of us view conflict or resistance as a negative behavior against us and thus take it personally. The key is to gain an understanding of conflict and how to navigate it.

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